What can we help you with?

I want to create an account
I forgot my password
I did not receive my verification PIN
I want to deposit through MPESA
I cannot find my deposit
I want to withdraw my winnings
I want to place a bet
Why is my bet still open?
I want to speak to an Agent

I want to create an account

  1. Sign-up via link given below
  2. Enter your number and pick yourself a 6-digit password
  3. Agree with our T&C and hit Submit

Note: Password set during account registration will be used whenever you login to your bet254 account.
Proceed to our Sign-up page

I forgot my password

  1. Reset password via ‘Password reset’ page linked below
  2. Enter your account phone number
  3. Request for a new password and confirm it with a PIN we send you in SMS

Proceed to our Password reset page

I did not receive my verification PIN

If any issues occur with receiving SMS with your PIN code, we suggest you try to refresh your browser.
Please note that PIN-code sent via SMS expires in 24h and will not work afterward. You may request up to 3 PIN code messages in 3 hours.
Have a valid code? Set your password here
Do not have a valid code yet? Contact us

I want to deposit through MPESA

  1. Go to M-Pesa Menu on your mobile phone
  2. Select Lipa na M-Pesa
  3. Select Pay Bill
  4. Enter 733338 as the Business Number
  5. Enter 254 as the Account Number
  6. Enter an amount (NO COMMAS) e.g. 1000
  7. Enter your M-Pesa PIN and send
  8. You will receive an SMS confirming the transaction

I cannot find my deposit

Most of the time, the deposit made via MPESA reaches your betting account shortly. If that did not happen, we kindly ask you to try the following steps:
  1. Refresh your browser page
  2. Clean your browser cache and history
  3. Try to log in to your betting account using another browser

Funds are not reflecting on your balance? Contact us and provide us with the phone number that you have registered with in bet254 and the full transaction message from MPESA to help us follow up.

I want to withdraw my winnings

  1. Open bet254 withdrawal page linked below
  2. If requested, enter your first and last names in the fields provided
  3. Enter the amount you wish to withdraw (minimum 200 KES)
  4. Select ‘Request Withdraw’

Make sure you are logged into your bet254 account and proceed with your withdrawal by clicking here.

I want to place a bet

1. Log in and select your desired sport on the top-left drop-down menu (e.g football).
2. Make your event and market selection (up to 30 in one betslip) or use the search function on top of the page to locate the team you'd want to bet on. E.g. Liverpool vs Man City — Home team wins
3. Access your betslip:
3.1. If on mobile: hit numerical digits next to the Menu button
3.2. If on desktop: betslip appears on the right after first selection
4. Set your stake amount and hit "Place bet"
Note: If it displays 'Price has changed', click on 'Place bet' again to accept the new price and the bet will be processed or else click to remove the selection from betslip and start again.

Why is my bet still open?

We strive to get your bets settled immediately after the match has finished, but please bear in mind that this is done based on the official and announced results. Delays may occur if the official results are not clear yet.
Contact us for any kind of dispute or settlement checks.

I want to speak to an Agent

Call us:
+254 762791455 (Airtel)
+254 711082009 (Safaricom)

Email us: support@bet254.com

Chat with us on:
Whatsapp: +254 740837663
Facebook: facebook.com

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